Frequently Asked Questions
SHIPPING
What Shipping Methods Are Available?
Free Shipping, Flat Rate
Do You Ship Internationally?
Yes depend on the geographical locations
How Long Will It Take To Get My Package?
Within the city is One to Two days and International is within Fourteen to Sixteen days.
PAYMENT
What Payment Methods Are Accepted?
We accept : Direct Bank Transfer, Cash On Delivery, Mobile Money and Paystack.
Is Buying On-Line Safe?
Buying from xenomart online store is 100% safe
Order & Retunrs
How do I place an Order?
Browse the items on our website, add them to your cart, proceed to checkout, fill in your details, choose your preferred payment method and place your order.
How Can I Cancel Or Change My Order?
To cancel your order, you can go to your cart and remove them or go to your dashboard if you created an account and cancelled them. If your order is processing or completed you can contact the vendor or our support team for help.
Do I need an account to place an order?
You can create your account when checking out so that you can fill in billing and delivering address.
How Do I Track My Order?
To track your order please go our tracking page and enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.
How Can I Return a Product?
To return an already bought product please contact our customer support team on customercare@xenomart.com to initiate the process of returning your order.